Refund policy

Return Policy

At Mint Cub, we want you and your family to feel complete confidence in the natural craftsmanship, gentle textures, and educational value of our play sets and baby essentials. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Because children's developmental toys and feeding tableware are sanitary items that come into direct contact with little hands, mouths, and food, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Child Hygiene Conditions

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following hygienic and structural criteria:

  • The toy set, sensory kit, or feeding accessory must be completely unplayed with, unmouthed, unwashed, and in its original, brand-new condition.
  • STRICT HYGIENE & ORAL CONTACT NOTICE: Under Australian public health and safety standards for infants and toddlers, items where factory protective hygiene seals or inner plastic/poly pouches have been broken or unsealed CANNOT be returned for change of mind (children naturally mouth toys, leaving saliva, food enzymes, and household bacterial traces on porous wood and soft silicone).
  • Wooden pieces must show zero teeth marks, liquid water swelling, crayon streaks, floor denting, or chipped paint.
  • Silicone tableware (suction plates, bowls, bibs, spoons) must remain 100% free of food stains, dishwashing odors, water spots, or signs of use.
  • All original packaging—including illustrated display boxes, fabric storage bags, instruction cards, and attached tags—must remain 100% complete and undamaged inside the return parcel.
  • Items showing signs of home play, missing puzzle components, or broken hygiene wraps will be strictly rejected during our quality inspection.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because solid wooden items and feeding kits must be protected against impact in transit, we recommend using a trackable shipping service and purchasing parcel transit insurance, as Mint Cub cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@mintcub.sbs within 30 days of delivery. Please include your order number, product model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized repacking instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing an item variant or delivery address), contact us immediately at support@mintcub.sbs.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our child safety and quality inspection team will examine each item under bright lighting to verify compliance with our return conditions (intact hygiene wraps, clean unwashed surfaces, zero saliva or food stains, and complete retail boxes). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@mintcub.sbs for further assistance.